Betbeto Privacy Policy — How Your Information Is Kept Safe

1What information we collect

When you register or use Betbeto's services, certain information is collected — either automatically or directly from you. Below is a detailed breakdown of what we collect and why.

Information you provide directly

• Name, date of birth, and contact details (collected at registration)
• Mobile number or email address
• Payment method details (bKash, Nagad, or Rocket number — not your PIN or password)
• A copy of your ID for KYC verification (when required)
• Contact details for support communications

Automatically Collected Information

• IP address and device type
• Browser & operating system information
• A log of which pages you viewed on the platform and for how long
• Betting activity and gaming history
• Transaction time, amount, and method
• Cookies and session data (see Section 6 for details)

2How collected information is used

Betbeto uses your information only for specific, defined purposes — nothing is used for unrelated reasons. The full list of purposes is explained in detail below.

Primary use

• Creating and managing your account.
• Processing deposit and withdrawal transactions.
• Providing betting and gaming services.
• Delivering bonus and promotional offers.
• Providing support services and resolving complaints.

Security and compliance

• Preventing fraud, money laundering, and unauthorized account access.
• Full compliance with international AML (Anti-Money Laundering) regulations.
• Detecting multiple accounts.
• Blocking access for minors.

Service improvement

• Identifying platform errors and performance issues.
• Creating personalised offers based on your preferences.
• Analyzing responsible gaming patterns.
• Supporting the development of new features and product improvements.

3Who Your Information Is Shared With

Betbeto never sells your personal data to third parties for commercial purposes. However, data may be shared in specific circumstances necessary for operating the service.

Service Provider Partners

Limited data may be shared with trusted technology partners for payment processing, software infrastructure, and security services. These partners are bound by strict confidentiality agreements with Betbeto and may only use the data for the specified purpose.

Legal requirements

Betbeto may be required to disclose information in response to a court order, regulatory request, or lawful demand from law enforcement. Where possible, members will be notified in advance.

What we never do

• Selling your information to third-party advertisers.
• Sharing data for unrelated marketing purposes.
• Sharing your data with any other platform without your consent.
• Sharing ID copies with anyone outside the payment processor.

4Data Security Measures

Betbeto uses industry-standard technical and organizational measures to keep your data secure. Each layer of protection is detailed below.

Technical Security

• 256-bit SSL encryption: All data transmitted through the website and app is encrypted — no third party can access it.
• Two-factor authentication (2FA): An OTP is sent to your mobile during login and withdrawal. Without your phone, access to your account is not possible.
• Encrypted Database: Data stored on our servers is encrypted and cannot be read directly.
• Firewall & IDS: A multi-layer firewall is active at all times to block unauthorised access and cyber attacks.
• Real-Time Monitoring: An automated 24/7 system monitors for unusual activity.

Organizational Security

• Data access is restricted to authorized staff only, on a strict need-to-know basis.
• All staff are bound by confidentiality agreements.
• Security audits are conducted on a regular basis.
• In the event of a data breach, members will be notified promptly.

5Special Protection for Payment Data

Betbeto fully understands that financial information is the most sensitive kind — which is why special measures are in place to protect your payment data.

What is stored and what is not

Betbeto never stores your mobile banking PIN, bank account password, or card CVV — because this information never reaches Betbeto's systems. The payment gateway communicates directly with your mobile banking app. Betbeto only stores the transaction reference number, amount, and timestamp.

Payment Number Confidentiality

Your bKash, Nagad, or Rocket number is stored in encrypted form in Betbeto's database. It is used solely for withdrawal processing and transaction verification. No staff member can view this number directly — the system handles everything automatically.

KYC Document Security

ID document copies are stored in secure encrypted storage after verification. These documents are accessible only to authorized KYC team members, and access is restricted once verification is complete.

6Cookies and tracking technologies

Betbeto uses cookies to operate its website and app. Cookies are small text files stored in your browser that help the platform remember your preferences.

Cookie Type

• Essential Cookies: Used to maintain login sessions, store security tokens, and remember language preferences — the platform cannot function properly without these.
• Performance Cookies: Used to identify slow or problematic sections of the platform.
• Functionality Cookies: To remember your preferred payment method, display settings, and other preferences.

Betbeto does not use large-scale third-party tracking or ad-network cookies. Non-essential cookies can be disabled in your browser settings, though doing so may limit some platform functionality.

Data Retention Period

• Session cookies: automatically deleted when you close your browser.
• Persistent cookies: typically active for 30 days to 1 year.
• Account data: retained for the duration your account is active and for a legally required period after closure.
• KYC documents: up to 5 years, as required by regulatory obligations.

7Your Data Rights

Betbeto believes you should have control over your own data, which is why a set of important rights has been granted to you.

8Protection of Minors' Data

Betbeto strictly does not collect data from or provide services to anyone under 18. Age is verified at registration, and KYC documents may be requested if there is any doubt.

If a minor's data is ever found to have entered Betbeto's database, that account is immediately closed and all associated data is deleted.

If parents believe their child is using or attempting to use Betbeto's services, please Responsible gambling Let us know from the page — action will be taken promptly.

9Privacy Policy Updates

Betbeto reserves the right to update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page, and members will be notified of significant changes via email or account notification.

Minor changes — such as language refinements or clarifications — may not be announced separately, so it is worth checking this page occasionally. Continued use of the platform after any update constitutes acceptance of the revised policy.

10Contact & Complaints

If you have any questions or concerns about this Privacy Policy, contact Betbeto directly. We take all legitimate concerns seriously and do our best to respond as promptly as possible.

For privacy-related complaints, email us with the subject line "Privacy Complaint". We typically respond within 7 business days.